Ivalo · New Business Playbook

Account selection & pitch investment

Which accounts we chase, how much we spend to win them, and how many meetings keep the pipeline full. Use the calculator for any single opportunity, and the tracker to see where the year stands.

The tool

Should we chase this account?

Answer the six checks, enter the expected size and your honest odds. The verdict and the pitch budget update as you go.

Is this an ongoing account, not a one-off project?
Hard gate. The single most important filter.
Financially solid, and buying value rather than the lowest price?
Hard gate.
Could it realistically reach around €100K a year?
Hard gate. Plausible, not guaranteed.
Is the client's operating environment changing?
Hard gate. New strategy, transformation, leadership shift.
Premium fit: do they clearly value the work?
Scarcity: could only a few agencies deliver this?
Pursue fully
Max pitch hours
53
Pitch budget
6,300
The year so far

2026 against target

As of
New accounts won
min 6target 6 to 8
New annual billing added
min €600Ktarget €600 to 900K
Qualified first meetings
pace 3 to 4 a monthtarget ~37 a year
Formal pitches
decline the resttarget ~14 a year
Win rate
%
target 50%
CAC per win
target €12,000 or lower
Contribution margin
year estimate €155,000

Update the numbers each month, change the date, then press Save updated file. It downloads a fresh copy of this page with your latest figures already in it, so the next month you just open that file and edit again.

Why this exists

The thinking behind the numbers

Ivalo competes on strategic creative value, not on price. Our new-business capacity is deliberately small, around 8 percent of total time across the agency, so every pitch competes with billable client work. Winning the wrong account, or over-investing to win the right one, costs us the same scarce hours.

Two anchors sit behind every number here. We target accounts, not one-off projects, worth roughly €100K a year, lasting about 3.5 years, delivered at a 30 percent total margin (revenue minus our own labour and any subcontracting).

Step 1. Is this account a fit?

Run the prospect against the six checks below. The first four are hard gates: fail any one of them and you decline, or escalate to Leena before spending pitch hours. The last two are Ivalo's existing qualifying questions.

CheckWhat good looks likeRed flag
Account, not projectA realistic path to an ongoing relationshipA single deliverable with no continuation
Pays for valueFinancially solid, buying strategic creativePrice-shopping, lowest-bid logic
~€100K a year is plausibleScope and ambition could reach €100KStructurally small, capped well below
Environment is movingNew strategy, transformation, leadership shiftStatic, business as usual
Premium fitClient clearly values the added valueSees our work as a commodity
ScarcityFew agencies could deliver this"Anyone" could do it

Then place the opportunity in one of three tiers. Tier 1, pursue fully: passes every gate and is strong on premium fit and scarcity. Tier 2, pursue light: passes the gates but is mixed on value or scarcity, or sits below €100K, so keep it to meetings and a lightweight proposal with no heavy work sample. Decline: fails a hard gate, or it is a project rather than an account. A fast, gracious no protects capacity. Over 2023 to 2025 we declined around 57 percent of pitch invitations, and that selectivity is exactly why our win rate climbed from 18 percent to 50 percent.

Step 2. How much work should the pitch get?

Pitch investment is capped by what the account is worth, then discounted by how likely we are to win. A target account is worth €100K times 3.5 years times 30 percent margin, which is about €105K of lifetime margin. We cap total acquisition spend at roughly 12 percent of that, about €12.6K per won account, in line with our €12K to €15K CAC target. Because we win only some of what we pitch, a single pitch's budget is that figure multiplied by the odds of winning. It reduces to one rule.

Max pitch hours ≈ (expected annual billing € × win probability) ÷ 950

At our €120 an hour own-cost rate, every 8 hours is about €1,000. The grid below is the same rule, pre-calculated. Cells show maximum pitch hours.

Annual billing25%33%50%66%
€50K13172635
€100K26355369
€200K5369105139
€300K79105158208

Guardrails. Estimate win probability honestly and early, because a warm referral or inbound is not a cold RFP, and recalculate if the odds shift mid-process. Subcontracting counts against the same budget, since it erodes the same margin. If a pitch wants more hours than the ceiling allows, treat that as a signal to renegotiate the work-sample scope, partner with an established player, or walk away, rather than quietly overspend. On capacity: about 1,600 productive hours times 24 people times 8 percent is roughly 3,000 NB hours a year (about €370K), and we currently use around 1,800, so the discipline is spending on the right pitches, not spending less overall.

Step 3. How many meetings keep the pipeline full?

The target is six to eight new accounts a year, ideally one large anchor plus five to seven smaller accounts. Large accounts move rarely and carry onboarding and possible recruitment, so we plan for one a year and stay highly selective on it. The steady flow comes from the smaller ones.

Our 2023 to 2025 funnel, counted in companies, ran 69 met, 60 invited to pitch, 26 pitched, 13 won. That is about 5.3 first meetings per win, about 2.0 pitches per win, a 50 percent win rate once we pitch, and a deliberate choice to pitch only about 43 percent of invitations. Working backwards from about seven wins a year gives roughly 14 pitches, roughly 35 to 37 qualified first meetings, which lands at three to four qualified first meetings a month across the team, lighter over the summer.

MetricTarget
Qualified first meetings3 to 4 a month, team-wide, lighter in summer
Formal pitchesAbout 14 a year, decline the rest
Win rate once we pitchAbout 50 percent
New accounts won6 to 8 a year, ideally 1 large plus 5 to 7 smaller
New annual billing addedAbout €600 to 900K a year

Meetings come from our own network, external bookers, and inbound from our marketing. We do not yet track win rate by channel, so start logging it, and we can lean into the warmest source.

The assumptions you can change

Every number here flows from these inputs. Change one and the pitch-hour rule and the meeting targets move with it. Check with Leena if a case needs a different basis.